Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

Refunds (if applicable)

• Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
• The items being returned must be associated with the online order, in their original condition, with all tags intact, and within 14 days of purchase.

The items listed below cannot be returned or exchanged:

• Gift cards
• Products purchased with loyalty points
• Due to hygiene reasons, socks, swimwear, underwear, and personal care items
• Items bought during seasonal sales and promotions

If the return request is accepted, the refund will be processed, and the payment will be reimbursed to the original credit or debit card used for purchase. Notification will be sent via email.
The refunded amount will be reflected in the original payment mode within 5-7 business days from Najmat Bait Al Madeena Trading LLC.

Late or Missing Refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company. It may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you still haven’t received your refund, don’t hesitate to reach out to us at info@uniformmart.net, and we will report it to the bank.

Order Cancellation Requests

• If you wish to cancel the online order, please send an email with the order confirmation details within 24 hours to info@uniformmart.net.
• If the goods have already been dispatched at the time of the cancellation request, refunds will only be issued after we receive the items back.
• Courier charges will not be refunded if we receive an order cancellation request after dispatching the order.

Return/Exchange Procedure

Option 1

• Returns and exchanges for school uniforms can be conducted at the respective retail store that sells uniforms for the specific school. The school’s eCommerce portal provides information about the location of the uniform store.
• Upon receiving the items, we will inspect them and initiate an online refund for the value of the returned items or process an exchange for the required size/items.
• If there is a price variance during the exchange, the staff will inform the customer accordingly.

Option 2

• If the customer has made arrangements with a courier to return the items, please send the items to the retail store and provide the tracking details via email for tracking purposes. The school uniform page lists the retail store address. Kindly send an email to info@uniformmart.net.
• Upon receiving the parcel, we will inspect the items and initiate an online refund for the value of the returned items.
• Please place a new online order for the necessary items, as a valid invoice is required to dispatch the items.

Option 3

• If Uniform Mart has made arrangements for a courier to pick up the items from the customer’s home, lead time applies.
• We will schedule a courier pickup from the customer’s residence. Upon receiving the items, we will inspect them and initiate an online refund. The cost of the return courier service will be deducted from the refund amount, and the remaining balance will be refunded to the original payment method.
• The courier charges will be communicated via email before collection. If you wish to proceed, kindly send an email to info@uniformmart.net. Lead time applies.
• Please place a new online order for the necessary items, as a valid invoice is required to dispatch the items.

Important Information:

• Parcel delivery courier charges are non-refundable, as courier service providers charge separately for each direction.
• The items being returned must be associated with the online order, in their original condition, with all tags intact, and within 14 days of purchase.
• Please refer to the return and exchange policy of the retail store and the online store terms and conditions at https://www.uniformmart.net/return-and-refund-policy/.
• We honor the orders as received and can only send the items that were ordered online. No additional items can be sent without a valid online order.
• Attending the measuring session in person is required for alterations and made-to-measure service requests, as virtual measurements will not be accepted. The retail team will communicate lead time accordingly.

Disclaimer

For the first year, we encourage all parents to visit the store for uniform requirements. It is important for parents to familiarize themselves with our size range. In the past, many parents placed their first orders online and had to go through multiple size changes due to unfamiliarity with the sizing system.

Retail Store Exchange and Refund Policy

Uniform Mart management reserves the right to amend this policy without prior notice.